Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: 01/01/2024

At Laipa IT Solutions, customer satisfaction is important to us. This Refund & Cancellation Policy explains how cancellations and refunds are handled.

Service Cancellation

Clients may request cancellation of a service before work has commenced.

Once project development, implementation, consulting, training sessions, or other agreed services have started, cancellation requests will be evaluated on a case-by-case basis.

Refund Eligibility

Refunds may be considered under the following circumstances:

1. Duplicate payment made by the customer.
2. Payment made due to technical error.
3. Service cannot be delivered due to reasons attributable to Laipa IT Solutions.

Refund requests may not be approved for:

1. Change of mind after work has commenced.
2. Completed milestones or delivered services.
3. Digital products already delivered.
4. Training sessions already attended.
5. Delays caused by the client.

Processing Time

Approved refunds will generally be processed within 7–10 business days using the original payment method, subject to the processing time of the respective payment provider or bank.

Project-Based Services

For customized software, websites, mobile applications, IoT solutions, or consulting services, payments made for completed work, achieved milestones, or delivered deliverables are generally non-refundable.

Subscription or Maintenance Services

Where applicable, subscription or maintenance services may be cancelled before the next billing cycle. Fees already paid for completed service periods are generally non-refundable unless otherwise agreed.

Contact

For refund or cancellation requests, please contact us with your payment details and the reason for your request.